Frequently Asked Questions

An automated remediation system that uses multiple fix strategies (fast structural repair, OCR text extraction, and intelligent document analysis) to remediate PDFs for Section 508 with PDF/UA validation evidence. Each completed document is verified against industry-standard validators. The system automatically escalates to more advanced strategies when simpler ones don't satisfy the Section 508 gate.

One credit covers one unique PDF, up to 25 pages and 25 MB, processed by the automated remediation pipeline. Internal attempts do not add charges. Identical content is counted once within your account. Larger files need a separate per-document quote before processing; there are no per-page fees.

Completed PDFs are verified for Section 508 using veraPDF PDF/UA-1 (ISO 14289-1) evidence where the checks are machine-testable. Documents that still need judgment, content decisions, or manual remediation are kept out of completed reporting and flagged for review.

The automated pipeline may flag documents that need review or content decisions. Review flags are visible in the result; human remediation is a separate service and is not included in the automated purchase. Automated checks cannot certify every aspect of accessibility.

Website discovery fetches public URLs; you can also explicitly upload a PDF. The application uses object storage for submitted and processed files and requires authorized access to download results. Ask us to confirm the current deployment, storage region, subprocessors, and handling terms before sending sensitive data. This page does not establish an isolated or single-tenant processing environment.

Retention and deletion arrangements should be confirmed for your account before purchase. Repository policy documents describe intended controls; they do not prove that a particular cleanup schedule is deployed. Contact support to discuss retention requirements or request deletion.

Public website discovery does not require server credentials or an installed agent. It only follows reachable public URLs within the configured crawl scope. Uploaded files are a separate, explicit submission; blocked or authenticated content is outside public discovery.

SiteCheck ADA does not claim a service-specific FedRAMP authorization or SOC 2 certification here. A hosting provider’s authorization does not automatically authorize this application. Request current security and deployment evidence for your procurement review before relying on any compliance requirement.

Security, access-control, incident-response, continuity, vendor-risk, and data-classification documents are available for review. A written policy is separate from evidence that its controls are deployed and operating. Ask for current configuration, control coverage, review dates, and assessment materials required by your agency.

The application records selected account and operational events. This page does not claim complete, tamper-evident logging or a verified retention period. Confirm the event coverage, export access, integrity controls, and retention you require during procurement review.

The software includes health and stuck-job checks. Which checks and notifications are active depends on the deployed services and configuration. Monitoring coverage, response times, and any service-level commitment must be confirmed for your deployment; policy targets are not measured service guarantees.

Request the current retention terms for source files, processed artifacts, account data, logs, and backups. Any deletion schedule or retention commitment must be supported by current operational evidence and the agreement for your account. This page does not claim all policy schedules are automatically enforced.

The application is designed around Cloudflare Pages, D1, and R2, with separate PDF processing services. Confirm current regions, deployment boundaries, encryption configuration, and subprocessors with us before submitting restricted data. Provider certifications do not establish application certification.

The annual platform plan costs $4,999 for 12 months and includes 1,500 PDF remediations, website scanning and PDF discovery, scheduled monitoring and regression alerts, dashboard, reporting, and audit trails. Each PDF is limited to 25 pages and 25 MB. Additional documents use prepaid packs. Annual allowance expires at the end of the term; purchased pack credits never expire. The subscription renews automatically each year at $4,999. Cancel before renewal through the billing portal; access continues through the paid term. Each paid renewal starts a new 1,500-document allowance.

Contact us before ordering to discuss purchase orders, invoices, or other agency payment arrangements. Availability and terms need to be confirmed for your purchase; the public self-service flow uses online checkout.

We can provide the service scope, published pricing, document limits, and available technical or security materials for review. Your purchasing office determines the applicable process and any exception. Price alone does not establish purchasing authority or a sole-source justification.

There are no automatic overage charges. Buy a prepaid pack before processing additional documents: 1 PDF/$15, 10/$45, 50/$200, 250/$750, 1,000/$2,500, or 5,000/$10,000. These prices apply to annual-plan customers and standalone buyers. Each PDF may have up to 25 pages and be up to 25 MB.

Yes. Buy one PDF for $15 or a prepaid pack: 10 PDFs ($45), 50 ($200), 250 ($750), 1,000 ($2,500), or 5,000 ($10,000). Volume rates range from $4.50 down to $2.00 per PDF. Purchased credits never expire. Each unique PDF may contain up to 25 pages and be up to 25 MB. Compare packs and buy PDFs.

Every completed PDF is validated with veraPDF PDF/UA-1 evidence — the same tool used by the Library of Congress and European national archives. We check the machine-testable Matterhorn checkpoints including document structure, language declarations, annotation tagging, and related structural requirements. Results and unresolved review items are available in your dashboard.

The DOJ's 2024 final rule requires WCAG 2.1 Level AA conformance for web content. For PDF documents, we use Section 508 remediation backed by PDF/UA validation evidence. While we can't provide legal compliance certification (consult your counsel), the dashboard separates verified completed documents from anything that still needs manual or agent review.

Completed documents can include automated validation results identifying the checks performed and their outcomes. These results are technical evidence for those checks, not a certificate of full PDF/UA, WCAG, Section 508, or legal compliance. Reading order, meaningful alternatives, and other content decisions need appropriate human review. Contact us to confirm the evidence and review scope your procurement requires.

Quick Fix repairs structural issues, OCR extracts text from scanned pages, and PDF Agent analyzes complex document structures. These are automated strategies within a single document purchase, not separate bills. Every document follows the same 25-page and 25 MB limits. Human review is separate.