Terms of Service

1. Acceptance of Terms

By accessing or using SiteCheck ADA ("the Service"), operated by Appalach.AI ("we," "us," or "our") at ada.appalach.info, you agree to be bound by these Terms of Service. If you are using the Service on behalf of a government entity or organization, you represent that you have the authority to bind that entity to these terms.

If you do not agree with any part of these terms, please do not use the Service.

2. Description of Services

SiteCheck ADA provides automated WCAG 2.1 Level AA compliance scanning, reporting, remediation, and ongoing monitoring for public-facing government websites. Our services include:

• Annual platform plan ($4,999/year) — website accessibility scanning, PDF discovery, scheduled monitoring and regression alerts, dashboard, reporting, audit trails, and 1,500 automated PDF remediations during a 12-month term.
• Standalone PDF purchases — one PDF for $15 or prepaid volume packs. No annual platform plan is required. Current pack prices apply to additional annual-plan documents as well.

Service scope, deliverables, and timelines are described further during the ordering process and in any written proposal or invoice we provide.

3. Accounts and Access

Some features of the Service require an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us promptly at ada@appalach.info if you become aware of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these terms or that remain inactive for more than 12 months.

4. Payment and Billing

All prices are in U.S. dollars. Checkout displays the complete purchase before payment. Organizations can contact us about a purchase order or invoice; processing begins after the order and payment arrangements are confirmed.

The annual platform plan is $4,999 for a 12-month term starting when payment is confirmed. It includes 1,500 PDF remediations for that term. Unused annual allowance does not roll over. The subscription automatically renews annually at $4,999 unless cancelled before renewal. Cancel through the billing portal; access continues until the end of the paid term. Each paid renewal starts a new 1,500-document allowance.

Additional documents require prepaid packs at the published prices. There are no automatic per-document overage charges. Purchased pack credits never expire and remain separate from the annual allowance.

6. Data Handling and Privacy

We scan only publicly accessible web pages and documents — the same content any member of the public can access through a web browser. We do not require or request administrative credentials, database access, or access to any non-public systems.

Scan data is processed in memory during report generation. We retain compliance reports, scan results, and remediation artifacts for the duration of your engagement to provide monitoring and support. We do not sell, share, or transfer your data to third parties.

If you provide contact information through our website or during engagement, we use it only to communicate with you about your services. We do not send marketing emails to clients or prospective clients unless specifically requested.

7. Intellectual Property

The compliance reports, remediation code, and fix recommendations we produce for you are yours to use, modify, and distribute within your organization without restriction. You own your website content and documents; we own the scanning tools, AI models, and platform technology that produce the results.

We may reference your entity name and general engagement details (e.g., "We work with [County Name]") in our marketing materials unless you ask us not to. We will never share your specific scan results, violation details, or compliance scores publicly without your written permission.

8. Warranties and Disclaimers

We make every effort to provide accurate, thorough WCAG 2.1 Level AA assessments using a combination of automated scanning, AI analysis, and human review. However:

• Our reports are informational assessments, not legal advice. We are not attorneys and do not provide legal opinions on ADA compliance.
• Automated scanning cannot catch every possible accessibility issue. We recommend supplementing our work with manual testing by users of assistive technology where feasible.
• Website content changes over time. Our reports reflect the state of your site at the time of scanning. Ongoing monitoring helps catch regressions, but cannot guarantee compliance at every moment.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9. Limitation of Liability

To the maximum extent permitted by law, our total liability to you for any claims arising from or related to the Service shall not exceed the total amount you paid us in the 12 months preceding the claim. We are not liable for any indirect, incidental, consequential, or punitive damages, including loss of revenue, data, or business opportunity.

10. Termination

You may stop using the Service at any time. The annual platform plan automatically renews each year unless you cancel through the billing portal before renewal. Cancellation stops the next renewal; platform access continues through the paid term. Any downloaded remediation work remains yours to keep and use.

We may terminate or suspend your access if you violate these terms, engage in activity that could harm the Service or other users, or fail to pay invoices after reasonable notice. We will always attempt to contact you before taking action.

11. Changes to These Terms

We may update these Terms of Service from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes that affect your rights or obligations, we will make reasonable efforts to notify active clients by email.

Continued use of the Service after changes are posted constitutes acceptance of the revised terms.

12. Governing Law

These terms are governed by the laws of the State of West Virginia. Any disputes arising from these terms or the Service shall be resolved in the state or federal courts located in West Virginia.

13. Contact

If you have questions about these Terms of Service, please reach out:

• Email: ada@appalach.info
• Phone: (304) 814-2769

We are a small West Virginia business and we take these things seriously. If something in these terms is unclear or feels unfair, let us know. We would rather have an honest conversation than hide behind fine print.