SiteCheck ADA Contact
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Terms of Service

Last updated: April 27, 2026

1. Acceptance of Terms

By accessing or using SiteCheck ADA ("the Service"), operated by Appalach.AI ("we," "us," or "our") at ada.appalach.info, you agree to be bound by these Terms of Service. If you are using the Service on behalf of a government entity or organization, you represent that you have the authority to bind that entity to these terms.

If you do not agree with any part of these terms, please do not use the Service.

2. Description of Services

SiteCheck ADA provides automated WCAG 2.1 Level AA compliance scanning, reporting, remediation, and ongoing monitoring for public-facing government websites. Our services include:

  • ADA Compliance Report ($500) — a full WCAG 2.1 Level AA compliance audit covering every publicly accessible page and PDF on your website, delivered as a human-readable report with an executive summary.
  • Full Remediation + Monitoring ($4,800/year) — 1 year of access to the hosted platform including complete remediation of all identified WCAG violations, HTML fixes, PDF remediation, alt text generation, ARIA improvements, 500 PDF Agent credits, and 365 days of weekly compliance monitoring with regression alerts.
  • Enterprise ($9,600/year) — Everything in Full Remediation + Monitoring with 1,500 PDF Agent credits, up to 3 sites under one subscription, priority processing, dedicated account manager, quarterly compliance summary reports, and discounted additional credits.

Service scope, deliverables, and timelines are described further during the ordering process and in any written proposal or invoice we provide.

3. Accounts and Access

Some features of the Service require an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us promptly at ada@appalach.info if you become aware of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these terms or that remain inactive for more than 12 months.

4. Payment and Billing

All fees are quoted in U.S. dollars. We invoice through standard government vendor-payment channels. Payment is due within 30 days of invoice date unless a different payment schedule is agreed to in writing.

Remediation + Monitoring engagements are billed annually. The monitoring period begins on the date we deliver your initial remediation package. We will provide at least 30 days' written notice before any annual renewal.

If payment is not received within 60 days of invoice date, we reserve the right to suspend monitoring services until the balance is resolved. We will always communicate with you before taking any such action.

5. PDF Remediation Fair Use Policy

Our remediation service includes three types of PDF accessibility fixes. Two are unlimited; one has a generous included allocation with transparent overage pricing.

Unlimited: Automated Structural Fixes

All plans that include PDF remediation provide unlimited automated structural fixes at no additional cost. These include:

  • Structural tagging (headings, lists, tables, paragraphs)
  • Document metadata and language attributes
  • Bookmark generation for navigation
  • Form field labeling and accessibility
  • Link tagging and destination mapping

These fixes run on our local infrastructure with near-zero marginal cost, so we pass that along: there is no cap and no overage for structural fixes.

Unlimited: OCR Text Extraction

Scanned PDFs that contain images of text rather than actual text content are processed through our OCR pipeline to extract readable, searchable text. This also runs locally on our infrastructure and is provided at no additional cost with no usage cap.

Included Allocation: PDF Agent Remediation

For PDFs that need deeper accessibility work — generating meaningful image descriptions, analyzing complex table structures, and building semantic document structure — our PDF Agent uses multi-strategy remediation with automated verification. This provides significantly better results than simple automated approaches, but does carry a per-document processing cost on our end.

What's included

  • The Remediation + Monitoring plan ($4,800/year) includes 500 PDF Agent credits per organization per annual billing period. The Enterprise plan ($9,600/year) includes 1,500 credits.
  • Duplicate documents don't count twice. If the same PDF (identical content) appears at multiple URLs on your site, it is counted as a single document against your allocation. We use content-based fingerprinting to identify duplicates automatically.
  • Most government websites have far fewer than 500 unique PDFs that require advanced remediation. This allocation is designed to cover the vast majority of organizations with room to spare.

If you need more

  • Usage beyond the included PDF Agent allocation is billed at $1.00 per additional document.
  • We will always notify you before any overage charges are incurred. You will never receive a surprise bill. When your usage approaches the included allocation, we will reach out to discuss your options.
  • For sites with large document libraries (courts, agencies with extensive archives, boards of education with years of meeting minutes), volume pricing is available. Contact us for a custom quote.

The goal of this policy is simple: we include a generous allocation that covers the needs of the vast majority of government websites, and for the rare site that needs more, we offer straightforward, transparent pricing. We will never penalize you for having a lot of documents — we will work with you to find a fair arrangement.

6. Data Handling and Privacy

We scan only publicly accessible web pages and documents — the same content any member of the public can access through a web browser. We do not require or request administrative credentials, database access, or access to any non-public systems.

Scan data is processed in memory during report generation. We retain compliance reports, scan results, and remediation artifacts for the duration of your engagement to provide monitoring and support. We do not sell, share, or transfer your data to third parties.

If you provide contact information through our website or during engagement, we use it only to communicate with you about your services. We do not send marketing emails to clients or prospective clients unless specifically requested.

7. Intellectual Property

The compliance reports, remediation code, and fix recommendations we produce for you are yours to use, modify, and distribute within your organization without restriction. You own your website content and documents; we own the scanning tools, AI models, and platform technology that produce the results.

We may reference your entity name and general engagement details (e.g., "We work with [County Name]") in our marketing materials unless you ask us not to. We will never share your specific scan results, violation details, or compliance scores publicly without your written permission.

8. Warranties and Disclaimers

We make every effort to provide accurate, thorough WCAG 2.1 Level AA assessments using a combination of automated scanning, AI analysis, and human review. However:

  • Our reports are informational assessments, not legal advice. We are not attorneys and do not provide legal opinions on ADA compliance.
  • Automated scanning cannot catch every possible accessibility issue. We recommend supplementing our work with manual testing by users of assistive technology where feasible.
  • Website content changes over time. Our reports reflect the state of your site at the time of scanning. Ongoing monitoring helps catch regressions, but cannot guarantee compliance at every moment.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9. Limitation of Liability

To the maximum extent permitted by law, our total liability to you for any claims arising from or related to the Service shall not exceed the total amount you paid us in the 12 months preceding the claim. We are not liable for any indirect, incidental, consequential, or punitive damages, including loss of revenue, data, or business opportunity.

10. Termination

You may stop using the Service at any time. For Remediation + Monitoring engagements, you may cancel your monitoring renewal by notifying us at least 30 days before your annual renewal date. Any remediation work already delivered remains yours to keep and use.

We may terminate or suspend your access if you violate these terms, engage in activity that could harm the Service or other users, or fail to pay invoices after reasonable notice. We will always attempt to contact you before taking action.

11. Changes to These Terms

We may update these Terms of Service from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes that affect your rights or obligations, we will make reasonable efforts to notify active clients by email.

Continued use of the Service after changes are posted constitutes acceptance of the revised terms.

12. Governing Law

These terms are governed by the laws of the State of West Virginia. Any disputes arising from these terms or the Service shall be resolved in the state or federal courts located in West Virginia.

13. Contact

If you have questions about these Terms of Service, please reach out:

We are a small West Virginia business and we take these things seriously. If something in these terms is unclear or feels unfair, let us know. We would rather have an honest conversation than hide behind fine print.